GroomerProPrivacy Policy
Reed Software Group ("we," "us," "our") makes GroomerPro, an iPhone app for mobile pet groomers, and runs this website. This policy explains what information we collect, how we use it, and the choices you have. It covers the GroomerPro app ("the App") and getgroomerpro.com ("the Site").
The short version: we collect what we need to run the App. We don't sell your information or your clients' information. Payments go through Stripe and Apple, not through us. Text messages to your clients are only appointment-related, and we never share mobile numbers for marketing.
1. Information we collect
Account information
When you create an account we collect your name, email address, business name and the details you choose to add to your profile, such as phone number and service area.
Business data you enter
You enter information about your own business, including your clients' names, phone numbers, email addresses and service addresses, pet names, breeds and grooming notes, appointments, services, prices and invoices. We store this so the App can work for you. You own this data, and we process it on your behalf to provide the App.
Payment information
- Your GroomerPro subscription is purchased and billed through Apple. We receive confirmation of your subscription status, not your card or Apple ID details.
- Payments from your clients are processed by Stripe. We do not store full card numbers. Stripe's handling of payment data is described in Stripe's Privacy Policy.
Location and routes
To plan routes and drive times, the App uses the addresses you enter and, if you grant permission, your device's location. Addresses are sent to a mapping or routing service to calculate directions and distances. You can turn location permission off in your iPhone settings.
Usage and device information
We collect information about how the App is used, such as which screens are opened, along with basic device and crash information. We use this to find bugs and decide what to improve. We use PostHog for product analytics.
This website
The hourly rate calculator runs entirely in your browser, and the numbers you type are not sent to us or stored. If you use our support form, we receive the name, email address and message you submit. Our hosting provider, Netlify, processes standard technical data such as IP address and browser type to serve the Site and keep it secure.
2. How we use information
- To provide, maintain and improve the App and the Site
- To verify your subscription and process payments you ask us to process
- To send messages you or your clients have asked for, such as appointment reminders (see section 4)
- To respond to support requests and to send important service notices
- To keep the App secure, prevent fraud and meet legal obligations
We do not use your information, or your clients' information, for advertising or profiling.
3. Who we share information with
We do not sell your personal information. We share information only with service providers that help us run GroomerPro, and only as needed:
| Provider | Why |
|---|---|
| Apple | App distribution and subscription billing |
| Stripe | Processing payments from your clients |
| Twilio | Delivering text messages to your clients on your behalf |
| PostHog | Product analytics |
| Cloud hosting and database providers | Storing and serving your data |
| Mapping and routing providers | Calculating directions and distances |
| Netlify | Hosting this website and handling support-form submissions |
We may also disclose information if required by law, to protect people's safety or our rights, or in connection with a merger or sale of the business, in which case we will tell you and the new owner must honor this policy.
4. Text messages
GroomerPro lets groomers send appointment-related text messages to their own clients. We use client phone numbers only for that purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. For the full details, including how consent works and how to opt out, see our SMS Messaging Policy.
5. Your clients' information
If you are a groomer, you are responsible for having the right to store your clients' information in the App and to contact them. If a pet owner asks us to access, correct or delete their information, we will direct them to their groomer, who controls that data, and we will help the groomer respond.
6. Retention and deletion
We keep your information while your account is active. You can ask us to delete your account and the business data in it by emailing support@reedsoftwaregroup.com. We aim to complete deletion within 30 days, except for information we must keep for legal, tax, fraud-prevention or security reasons. Backups are overwritten on a regular cycle.
7. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit. No system is perfectly secure, so we cannot guarantee absolute security. Please use a strong, unique password.
8. Your choices and rights
You can review and edit most of your information in the App. You can ask us to access, correct, export or delete your information by emailing support@reedsoftwaregroup.com. Depending on where you live, such as California and some other U.S. states, you may have additional rights over your personal information, including the right to know what we hold and to ask us to delete it. We do not sell or share personal information for cross-context behavioral advertising, and we will not discriminate against you for exercising your rights.
9. Children
GroomerPro is for business use by adults. It is not directed to anyone under 18, and we do not knowingly collect information from children.
10. Changes to this policy
We may update this policy. When we make material changes we will change the effective date above and, where appropriate, tell you in the App or by email.
11. Contact us
Reed Software Group
Email: support@reedsoftwaregroup.com