Terms of Service

These Terms of Service ("Terms") are an agreement between you and Reed Software Group ("we," "us," "our") for the GroomerPro iPhone app ("the App") and getgroomerpro.com ("the Site"). By creating an account or using the App you agree to these Terms. If you don't agree, don't use GroomerPro.

1. Who can use GroomerPro

You must be at least 18 and use GroomerPro for your pet grooming or similar business. You are responsible for your account and for everything done under it. Keep your login private and tell us if you think it has been compromised.

2. Subscriptions and billing

• GroomerPro is offered by subscription. Plans and prices are shown in the App and on the App Store.
• Subscriptions are purchased and billed through your Apple ID. They renew automatically each billing period unless you cancel at least 24 hours before the period ends.
• You can manage or cancel a subscription any time in your iPhone's Settings under your Apple ID, then Subscriptions. Deleting the App does not cancel a subscription.
• If we offer a free trial, it converts to a paid subscription at the end of the trial unless you cancel first. Any unused part of a trial ends when you buy a subscription.
• Refunds are handled by Apple under its policies. We may change prices with notice, and Apple will tell you if a change needs your consent.

Apple's standard Licensed Application End User License Agreement also applies to your use of the App.

3. Your data and your clients

You keep ownership of the information you put into GroomerPro, including your client and pet records. You give us permission to store and process it to run the App for you, as described in our Privacy Policy. You are responsible for having the right to store your clients' information and to contact them, and for keeping your records accurate.

4. Text messages to your clients

If you use GroomerPro to send text messages, you agree to follow our SMS Messaging Policy and the laws that apply to text messaging, including the Telephone Consumer Protection Act. You must have each client's permission before messaging them, you must honor opt-outs right away, and you may not use GroomerPro to send spam, marketing for unrelated businesses, or anything unlawful.

5. Payments from your clients

Payments you accept from pet owners are processed by Stripe and are subject to Stripe's terms. You are responsible for your agreement with Stripe, for the prices you charge, for refunds and disputes with your clients, and for any taxes you owe. We are not a party to the transaction between you and your client.

6. Estimates and suggestions

Route times, distances, fuel costs, price calculations and similar figures in the App or on the Site are estimates. They depend on traffic, your vehicle, the information you enter and third-party data. Check them against your real costs and conditions before you rely on them for a business decision. Nothing in GroomerPro is tax, legal or financial advice.

7. Acceptable use

Don't use GroomerPro to break the law, infringe others' rights, send spam or harassing messages, upload malicious code, probe or disrupt our systems, reverse engineer the App except where the law allows, or resell the App without our permission. We may suspend accounts that put people or the service at risk.

8. Third-party services

GroomerPro works with services such as Apple, Stripe, Twilio and mapping providers. Those services have their own terms, and we are not responsible for them.

9. Our property

GroomerPro, its software, name, logo and design belong to Reed Software Group. We give you a limited, non-exclusive, non-transferable license to use the App for your business while you have an active subscription and follow these Terms. If you send us feedback, we may use it without owing you anything.

10. Ending your account

You can stop using GroomerPro at any time and can ask us to delete your account (see the Privacy Policy). We may suspend or end your access if you break these Terms or if we discontinue the service, and if we discontinue it we will give reasonable notice. Sections that by their nature should survive ending your account will survive.

11. Disclaimers

GroomerPro is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that the App will be uninterrupted or error-free, or that it will produce any particular business result.

12. Limit of liability

To the fullest extent the law allows, Reed Software Group will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, arising from your use of GroomerPro. Our total liability for any claim relating to GroomerPro is limited to the amount you paid us for the App in the 12 months before the claim arose. Some places don't allow these limits, so they may not apply to you.

13. Indemnity

You agree to cover losses and reasonable costs we incur from claims brought by third parties because of your misuse of GroomerPro, your violation of these Terms or the law, or your messages to your clients.

14. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. Courts located in Maryland will have exclusive jurisdiction over disputes, except where the law gives you the right to bring a claim elsewhere.

15. Changes

We may update these Terms. If a change is material we will tell you in the App or by email before it takes effect. Using GroomerPro after the change means you accept it.

16. Contact

Reed Software Group
Email: support@reedsoftwaregroup.com